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Return & Exchange Policy



At Ramsay Rehabilitation, we strive to provide the best possible care for your pets. If for any reason, you are not satisfied with our products. Please note that all returns and exchanges require a referral from your veterinarian. Contact us at to initiate a return or exchange.

Ramsay Rehabilitation understands that you want your goods delivered to you as soon as possible and we will try our best to achieve this, however delivery time will be dependent on your order and your delivery address. We will do our best to get your goods to you as soon as possible, however if we are waiting for back orders, or any specialised and customised orders this may delay the process.

Delivery is set at R150 flat rate in and around Gauteng. Other provinces will be a flat rate of R250. 

You can also opt to self-collect at no charge. 

We use door to door delivery and can take up to 1 to 5 days from order.  This service only works on business days. If the order is made on the weekend or a public holiday, the order will be sent out on the next working day.  If the item is on pre-order, or is specialised or is a customised order your entire order will be fulfilled when the item arrives or is made.

Any order made after 3pm will only be shipped the following day and orders placed on a Friday after 12pm will be sent out the following Monday.

If you have any questions, feel free to contact us at

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